DIY check-in system at airport from Monday
4:00AM Wednesday Oct 29, 2008
Marika Hill

Air NZ's self service check-in machines are aimed at speeding up processes. Photo / Martin Sykes

Air New Zealand domestic travellers will from Monday be able to print bag tags, drop their luggage directly on to a conveyor belt, and get their boarding pass using their mobile phone.

The new self-service approach, designed to speed up the check-in and boarding process, will see almost 40 check-in kiosks replace many traditional service desks at Auckland airport.

Air New Zealand domestic airline general manager Stephen Jones said the $30 million streamlining project should see the average queue time drop from 15 minutes to one minute.

Customers can download a boarding pass with a barcode to their mobile phone, which can then be scanned at the kiosk and gate. Gold elite, gold and silver airpoint members will have the added option of using an electronic tag as a permanent and reusable boarding pass.

More here.