sorry - me again!!

PSS are coming today to have a look at our belongings, and hopefully advise us as to what we can or can't take AND if we can squeeze it all into a 20ft container.

Any advise as to what to ask?

Guessing I need to know if they provide the packing crates, and do the packing?
Insurance? Whether it's part of the quote or we need to buy elsewhere, or as an extra?

anything we need to clean? Can't take through customs?

Anything else??