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Thread: Broadband Question

  1. #1
    Debd's Avatar
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    Default Broadband Question

    Hi,
    Can anyone please tell me how long it takes to set up broadband in NZ? Is t the same as here where you pay x amount each month and wait for about a week to get connected?
    I have a laptop which needs the mains to work.
    Hope you can give me some kind of info, thankyou kind people! x

  2. #2
    Glenda's Avatar
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    Default Broadband Question

    With xtra (the main telecom broadband service), yes you do pay x per month (we pay $39.95 on our plan; check on www.xtra.co.nz ). There is usually a $99 connection fee, but this is waived if you stay with them for at least 12 months. Yes it does take about a week to put on. I don't know if it is available everywhere though.

    [smiley=icon_biggrin.gif]
    Glenda
    In NZ since June 2005
    Better to light a candle than to curse the darkness - Chinese proverb

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    Debd's Avatar
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    Default Broadband Question

    Thankyou Glenda, that was a good help!
    The price is exactly what we pay here pm. (Just adding up all the bills we'll have!)
    Hope everything is going well for you and your family....
    Debra

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    Default Broadband Question

    If your moving to Chch or Welly you can generally get cable internet which is a lot faster than Telecom's pathetic ADSL (well, maybe I'm being harsh....it is better than dial up). It's about the same price (within $5), but multiple times faster.

    Lately it's been taking 10-14 days for instalation (both ADSL and Cable).

  5. #5
    Debd's Avatar
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    Default Broadband Question

    Thanks James!
    We're off to Auckland but I'll look at the cable situation.
    Installation takes a little while then!
    Cheers for that! ;-)

  6. #6
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    Default Re: Broadband Question

    Telecom 'abusing position' with cut-price internet
    Friday September 22, 2006
    By Jenny Keown

    Telecom's plan to sell broadband internet access to its Xtra customers for less than it charges its wholesale customers is a sign the telecommunications company is continuing to abuse its dominant market position, its competitors say.

    Telecom has not confirmed the prices it will charge for unconstrained broadband, but ihug chief executive Mark Rushworth said Telecom planned to offer prices to Xtra customers for high-speed unconstrained bitstream below the price which Telecom charged for wholesale connections.

    Ernie Newman, chief executive of the Telecommunications User Association of New Zealand, said "given Telecom's substantial market dominance, to suddenly offer services direct to retail customers without preserving wholesale margins is unacceptable".

    Following the Government's decision in May to force Telecom to open its network to competitors - known as local loop unbundling - Telecom said it would co-operate with the new competition regime.

    But InternetNZ executive director Keith Davidson said yesterday that if Telecom was taking advantage of its market power it would not be in keeping with Telecom chief executive Theresa Gattung's comments that they "get it" and are now aligned with the Government's direction.

    He said Telecom's wholesale customers would not be able to match Xtra retail prices without making a significant loss under its new pricing plan.

    The Commerce Commission ruled in June that internet companies must pay $28.04 a month for wholesale net connections for high-speed unconstrained bitstream.

    Telecom would not say what it would charge its retail customers when it moves to unconstrained bitstream next month, but has said its entry-level package would remain at $29.95 a month.

    The company's competitors say they would not be able to compete with this package because as well as paying the $28.04 wholesale price, they would also need to pay for data caps and meet their own expenses.

    Telecom spokesman John Goulter said wholesale customers would be offered a "choice" of reselling Telecom's plans at a discount of between 6 and 18 per cent or the wholesale package.

    "The key thing is the [Telecommunications] Commissioner, not us, sets the unbundled bit stream price." Retail broadband was a highly competitive market, Goulter said.

    At the time of the Commerce Commission decision Telecom and ihug's entry-level packages for broadband were $29.95, and Woosh's lowest broadband package was $24.95.

    The Commerce Commission said yesterday it would review the UBS price every three months, and had no information that Telecom was proposing to launch a retail service at a price below the wholesale price.

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    Default Re: Broadband Question

    'Blazing' broadband is blast from past
    Friday October 20, 2006
    By Jenny Keown

    Telecom is marketing its new broadband plans to come on line next week as "blazing" and "super fast" but the company offered the same speeds to customers in 1999. Telecom says its "blazing speeds" will be "powering their way into Xtra's new Go Large" plans from October 23.

    These super-fast speeds are known as unconstrained in the telecommunications world - the maximum speeds possible for Telecom's broadband ADSL technology. But Telecom has had the capability to offer super-fast broadband speeds for seven years.

    In fact, it launched its first broadband DSL internet product called Jetstream in 1999 with an "unconstrained" maximum available download speed of 8 megabits per second, for an entry-level price of $90 a month and a data cap of 600 megabytes.

    The plans offered by Telecom this month have the same download speeds as the old Jetstream plans but the entry-level package is $29.95 with a 200-megabyte data cap.

    Telecom general manager of consumer marketing Kevin Bowler said it removed unconstrained speeds from the internet packages on sale in 2003 because customers were not buying them in large enough numbers.

    It decided to bring back unconstrained speeds next month because customers were increasingly using the internet to download larger files, such as videos, music, gaming and other interactive services, said Bowler.

    But Internet New Zealand executive director Keith Davidson said Telecom removed unconstrained speeds for most customers because it was concerned about what he said was its "underinvestment in the network" and its ability to cope with large numbers of customers on high-speed plans.

    "They were starting to see users come on, so this was a way of manipulating the network to get the traffic into manageable segments rather than investing in the network itself."

    In 2000, Telecom slashed speeds for most customers from unconstrained to speeds of 128 kilobits per second and dropped the price from $90 to $50 a month.

    Bowler said the company cut the speeds because most customers were using broadband for simple functions, such as email and web browsing. "It was important to develop a mass broadband market and that is what has happened." Existing customers had been given the choice to stay on "grandfathered" full-speed plans after 1999, he said.

    David Diprose, regulatory manager at competitor ihug, said Telecom's unconstrained speeds paled in comparison to next-generation broadband technology commonly available overseas - called ADSL2+ - with maximum available speeds of 24 megabits per second. "If Telecom were up with the play internationally they would have introduced this two years ago," he said.

    Telecom said it would begin the roll-out of ADSL2+ in March next year and expected that it would enable the delivery of high-definition video services.

    Data this week from the Organisation of Economic Cooperation and Development shows New Zealand remains at 22nd place out of 30 OECD countries for broadband uptake. The country's low OECD ranking was one of the reasons the Government announced in May it would break open Telecom's monopoly on its lines to achieve better and cheaper internet services.
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    Default Re: Broadband Question

    Xtra panned in user survey
    1.00pm Thursday November 2, 2006

    Internet Service Provider Xtra says it is already making improvements to its broadband services following poor customer feedback.

    The Consumers' Institute survey of more than 10,000 internet users found that ISPs made big promises but failed to deliver. Broadband speed and pricing were the main concerns.

    The survey found that only 55 per cent of Xtra's customers rate the company's service satisfactory or very satisfactory, compared with 78 per cent last year. Xtra was rated worst in every category.

    Xtra spokesman, Nick Brown, is disappointed with the results and will be going through the details with a view to making improvements. He says the broadband market is growing and changing at an unprecedented pace.

    - NEWSTALK ZB
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    Default Re: Broadband Question

    New-era broadband faster but no cheaper
    Tuesday January 16, 2007
    By Jenny Keown

    Opening Telecom's network to competitors will result in faster internet and more competition from the middle of this year, but standalone broadband prices are unlikely to drop.

    Telecom competitors Callplus, ihug and Orcon say they are aiming to install equipment in Telecom's exchanges mid-year, enabling them to have their own broadband services.

    The Government's Telecommunications Amendment Act, passed last year, allows for the creation of three broadband services - unconstrained wholesale access, separation of phone and internet services or "naked DSL", and the opening of Telecom's network to rivals' equipment.

    Competitors will be able to place equipment on Telecom's network and provide their own broadband line and bundled services such as tolls, video services and voice-over-internet.

    More here
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    Default Re: Broadband Question

    Little relief for broadband subscribers
    Saturday January 20, 2007
    By Peter Griffin

    Internet users are up in arms at the poor state of broadband in New Zealand and impatient for changes resulting from the unbundling of Telecom's network to bring faster and cheaper broadband this year.

    Potential subscribers are now being bombarded with offers from rival companies while dozens of existing customer comments posted to the Herald website reveal disillusionment with the speed and reliability of existing so-called unconstrained broadband services.

    Marc McAllister wrote: "As a computer technician I have started to receive more calls in regards of broadband than any other issue since the Telecom increase in usage and plan changes late last year."

    Peter Manderson wrote: "The last guy I spoke to admitted [Telecom] had a big problem with the latest unlimited access plan and suggested I change to a lesser plan. I have never seen a more blatant example of over-promising and under-delivering."

    More here .
    Mother Bear

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