NZ's best and worst banks revealed
By Maria Slade and Matt Nippert
4:00 AM Sunday May 9, 2010

New Zealanders have spoken - and we're not happy with our banks.

The ANZ came a clear last in pleasing its customers, according to a survey released today.

The "Better Banking" survey, carried out for bank workers union Finsec, also revealed Kiwis are fed up with executive fat-cats and overseas call centres.

And it showed one in 10 customers want to change banks but feel trapped by the cost and time needed to move our accounts - while more than half of us have to wait in a queue, or on hold, to get served.

But the news wasn't all grim, with most customers happier with new technology that made their financial lives easier.

Finsec spokesman Andrew Campbell said the survey showed opposition to overseas ownership, and overseas outsourcing: "New Zealanders don't want banks, particularly Australian-owned banks, sending jobs to Bangalore."

More here.