Three weeks ago our boiler stoped working. After 5 days an engineer finally came to look at it and told us we needed a new one. As we had a service cover on it the insurance company agreed to pay for a replacement boiler. However the company employed to arrange it then wasted a whole week trying to contact another company to 'survey' the boiler and install a new one. The problem being that this company they were trying to contact did not cover our area So we had to start from square...

nickydwuk