For bureaucrats, if the checklist says "Custody Document", they need to see a custody document. It won't matter if another document provides the same info, but has another name. They do need to cover their hineys, so I sympathize with them a tiny bit. It sounds like getting help from a PM is easy enough, which is nice. Otherwise I'd be asking to talk to a supervisor within NZIS, or someone with half a bit of sense.
Good luck, Dawn. I'm sure it will work out fine.
__________________
If men had wings and bore black feathers, few of them would be clever enough to be crows.
- Rev. Henry Ward Beecher, mid-1800s
|