Hi there,
I think it is worthwhile to make a trip to the local CAB (Citizens Advice Bureau) for assistance. Non-citizens can use their service even though their name sound otherwise. Any information is confidential so you do not need to worry that someone else might know.
Depending where you are staying, there are one in every major town or you can give them a call (free phone) 0800 367 2222
Citizens Advice Bureau: Main Index Page
Hope this will help...
Pulsarblu