You'd think they'd be only too happy to rush your WPs through quickly and get you off to work, especially as both of you have job offers. Let's hope those timings were just guestimates and, now you've rung to remind them you're waiting (impatiently), perhaps someone will get their relevant digit out and produce the goodies. Or is that too much to hope?
Hope it all comes good for you, Dawn, without much further ado. Must say, I didn't think you had a Case Officer for a WP application, only for PR. Previously I've heard of a few people going in personally and walking out with their WP the same day, so I don't know what all the fuss is about. You sure they aren't looking at the wrong file and have given you the timings for the PR application instead of the WP? Just a thought.