another thing to inlcude is to find out the cheapest way that they can phone you as well so many people in the UK still think it costs you an arm and a leg to phone new zealand - someone told me they thought it was a pound a minute!!
If your mum can use a computer, get her set up with a web cam now, so she has a chance to learn how to use it, she may then understand that NZ isn't as far away as it was 50 years ago.
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