Hi Dawn,
I had the same problem. Instead of opening my pictures using my photo software (and I have quite a few different ones), I opened the photo using Paint under Accessories. I save the photo under a different name and it was saved as a jpg format and was the correct size to upload. I had to reduce one or two slightly but I just used the pointers at the corners of the picture and moved them in a bit.
All the best,
Shell
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