I'm not sure if this would work for those in the UK or NZ, but here in the US, I would consider sending them a hard-copy letter (with or without a cc: to a lawyer). Sometimes a paper trail jars folks into action.
If you had the contents insured, I recommend you file a claim and let them harass the shippers.
Good luck, Debd.
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If men had wings and bore black feathers, few of them would be clever enough to be crows.
- Rev. Henry Ward Beecher, mid-1800s
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