Hi Macfod, you got it spot on for me when you said that "when it reached NZ they sort of were not too interested" (Sorry, I haven't figured the quote button out.....). I think this is pretty common and not just a problem with Bargate.
We were treated so badly by the NZ removal agent appointed by our shipper that we refused to deal with them. We got a refund in the UK and arranged everything here ourselves. We found a nice (honest) company to deal with and saved over $1000.
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