Sorry to hear you're still having problems after all this time, Deb. :(

Surely it should be up to Bargate to chase things up? After all, the shipping arrangements were made through them and it's in their own interests to find out what's gone wrong and protect their good name in the industry.

If the NZ company has gone bust, then it's import that Bargate finds out now rather than sending other unsuspecting customers down the same road. They're just trying to pass the buck and get you to do all the work for them. Either that or they're playing for time in the hope you'll get fed up and drop the whole thing.

I can't say I've ever heard anything bad about Bargate before and we were going to use them last year to ship some remaining items I had in the UK. The only reason we didn't use them was because they weren't able to come at the time we specified.

I don't know whether threatening to name and shame on this forum would spur them into action because I think they are aware that a lot of their custom comes via forums like this.

Good luck with it.