Watchdog unable to fix 'dubious' banking fee
Saturday February 10, 2007
By Derek Cheng
Bank customers are powerless to prevent banks from charging dubious fees for minor transactions, unless the fee is completely unreasonable, the Banking Ombudsman says.
Liz Brown said yesterday: "If I was faced with something that was beyond all bounds of reasonableness, I might be able to take a closer look at it."
One such case involved fees being charged customers who had already discharged their mortgages.
"We became involved, at which point the bank decided to review its practices and make some changes."
More
here .