if the job offer was in place when you sent in your EOI then your case officers should have been on the letter you got back with your ITA pack.

Ours was, but we had EOI in prior to the 21st December changes so maybe that was another change, ie you need to wait for a Case Officer..

Somewhere in the EOI process you told them your preferred method of contact, so thats how they'll contact you..

I pestered the life out of our case officer, poor bloke, but he was brilliant. Answered all my emails quicker than a quickery.
The online status thing is good but it's a day or so behind what's actually happening..

It should be about 3 or weeks after ITA submission that you'll hear whats happening..