I've heard so many dreadful stories about house selling in the UK, it's unbelievable. You certainly aren't alone in this. It seems to be a complete minefield and my sympathy goes out to both Stevey and Skybluearmy. I wish I could say something to make you feel better, but know it's only the sale of your houses that'll do that. The only thought to hang onto is that, when you come to buy another place in NZ, the process should, hopefully, be a lot simpler and stress-free.

Good luck to you both.