Hi,
Well, all the forms and guides (the important ones anyway) are already available in the links section of the website, so thats one tick on the list :)

The points self assessment thing should be fairly straight forward to incorporate, so will work on that one!

I'm not sure what you mean by the forum/account thing? Do you mean to operate in a manner like an agency, with people having 'client' accounts? With guides to filling in forms and following procedures?

As for the chat, well its been tried before! Its difficult to acheive a scheduled chat, but we'll take a look at making things easier for everyone.